SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported the results for the third quarter of its fiscal year 2024 (Aug. 1- Oct. 31, 2023 ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today announced it has entered into an agreement to acquire Radarr Technologies, a leading ...

In a move that underscores its commitment to AI-powered customer experience innovation, Genesys announced Genesys Cloud AI Studio on June 25, 2025. This new AI command center is described by the ...

SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...

Genesys, a global cloud specialist in AI-powered experience orchestration, has entered into an agreement to acquire Radarr Technologies, an AI-based social and digital listening, analytics, and ...

What a difference a year makes. At last year’s Genesys Xperience, the common theme among customers was moving to the cloud – and many didn’t even see AI on the horizon. At this year’s Xperience, ...

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...

Genesys, a customer experience orchestrationsolutions provider, today launched Genesys Cloud Social to help organizations use social media channels to learn more about their customers and engage with ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Modivcare, a provider of non-emergency medical transportation, remote monitoring, and personal in-home care, is transforming support for its 34 million members with Genesys Cloud. The contact center ...

In these rapidly changing and uncertain times, continuously delivering empathetic customer experiences requires an agile, adaptable approach. As we’ve seen over the past 20 months, customer needs, ...